About Our Company

Pragaticab Drivers are expected to represent Pragaticab Private limited and themselves in a responsible, ethical and reasonable manner when providing riders with safe and efficient ride services.

To ensure a strong driver performance rating and to avoid warnings or temporary off-roading from the Pragaticab private limited platform, it is critical for Drivers to understand their obligations as listed below:

With the exception of any COVID-19 related obligations for the purposes of identifying government restrictions:

• - Drivers must not ask the rider to cancel the trip request.
• - Drivers must not ask the rider’s drop location and once known, attempt to convince the rider in any manner, to cancel the trip request.
• - Drivers should ensure their driver account does not have a high rate of cancellation activity.
• - Drivers should not decline trips due to a discriminatory reason such as a customer’s gender, religion, race or sexuality.

Pragaticab application provide estimated cost of ride and always charge customer after completion of ride. However, if rider cancels the ride after booking, following cancellation fees shall be applicable.

Understanding Cancellation fees

Cancellation fee is charged to compensate drivers for the time, effort and fuel spent while trying to reach the pickup location.

A rider may be charged a cancellation fee if*:

The estimated time of arrival of the driver is less than 5 minutes and the rider cancels the booking 3 minutes or later after the booking has been accepted by the driver; or

The estimated time of arrival of the driver is 5 minutes or more and the rider cancels the booking 5 minutes or later after the booking has been accepted by the driver; or

The driver has already arrived at the pickup location; or

The driver cancels the booking after waiting at the pickup location for 5 minutes or more.

However, the cancellation fee will not be charged if the driver is delayed in reaching the pickup location by more than 5 minutes from the shown estimated time of arrival.

If a driver starts a trip they are ineligible to receive a cancellation fee for that same trip.

Cancellation fee amount may vary depending on the rider’s city and the vehicle category selected.

Cancellation fees charged to Pragaticab riders will be paid to the driver, less any commission.

If a cancellation fee is applicable, the driver will be instantly notified within the app upon cancellation of the booking. Where a driver declines a ride after adhering to the above rules, Pragaticab reserves the right to deny a cancellation fee.

Any disputes may be raised via the app.

*When the booking is confirmed, the system will calculate an estimated time of arrival (ETA) for the driver to reach the pick-up location from his/her current location. The actual time of booking acceptance is added to the ETA to amount to the scheduled pick-up time. The calculation of the ETA is based on a fixed default speed

*Cancelation fees Get revised every quarter of year. Present cancellation fess =Rs 60/- plus gst.

Refund of Failed payment by the customer shall be provided within 7 days. However it may take 4-5 days to reflect in credit card or bank account